99.9% Uptime Guarantee

No provider can guarantee 100% uptime. Servers and systems must be brought down at times for routine maintenance and upgrades to ensure that your site will perform optimally.

However, we strive to keep such service interuptions to a minimum, and, if possible, give you advance notice of scheduled maintenance routines. We use only top quality brand name servers, switches, routers, and other networking hardware. This too translates in greater reliability and uptime.

As a result, within our own server farm and facilities that are under our own control and management, we have been able to reach near 100% uptime. Our downtime in the past two years is less than what some of the major sites such as eBay, Amazon.com, Schwab routinely accumulate in a single month.

Of course, there will be times that you may not be able to reach your server, due to traffic conditions on the internet or problems occurring at our upstream providers facilities. Both of these conditions are entirely out of our control. However, if the problem occurs with our immediate upstream providers, we will do our utmost to have these providers correct the anomaly as soon as possible